Service process:
Devices can be sent to us using any common courier service (Post, DPD, DHL, FedEx, UPS, etc.).
Particular attention must be paid to proper packaging. Use sturdy, large boxes and plenty of packing material to avoid transport damage. Please ensure the devices are as well protected as possible!
Return shipments are exclusively handled via DPD or DHL.
In cases of insufficient packaging, we reserve the right to charge CHF 20 to ensure your device is safely returned. Any transport damage incurred during shipping is always the sender's responsibility.
If you wish to deliver your device personally in Liestal, please contact us by phone beforehand.
Always include a brief description of the issue, along with your complete address details, including phone number and email address!
After receiving your device, we will promptly prepare a detailed cost estimate outlining the costs and necessary work.
If the cost estimate is declined for any reason, a flat fee of CHF 90 + return shipping + VAT per device will apply.
Upon your confirmation, we will carry out the repair as quickly as possible. If spare parts need to be ordered, we are, of course, dependent on the manufacturer's delivery times and availability. Once payment is received and the repair is completed, we will return your device to you via DPD/DHL.
We operate exclusively on a
prepayment basis. You may pay in advance via
online banking or in
cash upon collection at our location.
Spare parts orders:
We accept spare part orders and inquiries exclusively via email at info(@)djrep.ch.
We sell spare parts only for the following brands: Pioneer DJ, Robe, and Highlite.
For your request, please provide the following details:
• Exact device description (brand/model)
• Required part (preferably with a photo)
• Contact details (name, address, email, phone number)
After receiving your request, we will send you a quote with the price and delivery times.
Spare parts not in stock will only be ordered after advance payment is received.
Shipping costs are CHF 15 + VAT and may be higher for heavier spare parts.
FAQs:
- How much does the repair or service cost?
Without inspecting the device, we cannot provide a price. It always depends on the required spare parts, condition, and effort involved. Therefore, we always prepare a detailed cost estimate beforehand.
- How long will the repair take?
This depends on whether we have the spare parts in stock. We can only determine this after inspecting the device and identifying what exactly needs to be replaced.
- Do I have a warranty on the repair?
We provide a 6-month warranty on the work we carry out, but not on the entire device.
- What is the flat fee for a cost estimate?
The flat fee is CHF 90 + return postage + VAT.
- Insurance claims?
We will send you the cost estimate and damage photos by email so you can submit your claim. However, the device must necessarily be in our workshop for this.
- Can I drop off my device on a Saturday?
No, we are only open Monday to Friday.
- Are same-day repairs by appointment possible?
Unfortunately, we cannot offer this. We receive many repair requests daily and must process them in order. You are welcome to drop off your device and pick it up after the repair is complete.
- Can I pay by invoice?
No, we only work with advance payment. You may pay in cash upon collection. We need to focus our time on repairing your devices rather than handling reminders.
- How long is the manufacturer's warranty?
In Switzerland, the warranty period is 2 years from the date of purchase.
- Why was my warranty rejected?
Reasons include damage from falls, liquid damage, improper use, unauthorised intervention, etc.
- Why is the postage for spare parts CHF 15?
We only use DPD/DHL. Unfortunately, packaging materials now incur costs. Due to time constraints, we cannot simply place small items in an envelope and take them to the post office. DPD and DHL collect parcels from us once a day.